COMMUNITY MANAGER
SALARY UP TO £38K + DOE
FTE + FREELANCE OPPORTUNITIES AVAILABLE
WHO WE ARE LOOKING FOR
We are looking for an experienced Community Manager with a passion for growing brands via community management to join our social media team. The ideal candidate will be a social-first thinker, have excellent communication skills & a track record of delivering next-level community management for major brands.
FULL FAT
Full Fat is an award winning Cultural Communications agency in London with teams across PR, Social & Influencer. We create campaigns that culturally resonate with audiences, for an exciting roster of clients spanning lifestyle, f&b, festivals and events. The agency is made up of a team of creative, inspiring and talented individuals who all work to a common set of values - Human Connection, Adventure, Good Vibes, Curiosity and Being Accountable.
We are committed to ensuring diversity, equality and inclusivity across everything we do, driven by Full Fat’s DEI Committee, made up of employees at all levels with diverse backgrounds. The agency was recently awarded Diversity & Inclusion Champion at the PR Week Awards 2023 + 2022, a top 10 PR Week Ethnicity & Gender Pay Gap employer and most recently Best Boutique Agency 2025, and best Campaign Effectiveness Award 2025.
ROLE OVERVIEW
You will lead community management strategy & community engagement on our biggest clients, in alcohol & soft drinks space across social.
You will:
Have a minimum of three year’s experience within a similar role either agency-side or inhouse
Be an excellent writer who loves developing brand tone of voice on social & brings a vibe to talking to social communities. Who loves working on content calendars, proactive moments & brand-to-brand conversations across social channels
Lives & breaths social. With a finger on the pulse of industry trends, social media developments & community management/ building trends
Understand the value of community management in driving earned & increase brand awareness
Have prior experience & demonstrable results of delivering awesome community management for a large brand
KEY RESPONSIBILITIES
Community Building Strategy
Contribute to & lead on community engagement strategy, building an engaged online community across multiple brands on lead social channels
Monitor conversation & sentiment via social media listening. Able to adapt these insights into community management approach
Be the voice of the community with social team & the client to support on decision making & creative direction
Identify and nurture brand advocates within the community. Encourage user-generated content and amplify positive stories
Reactive Engagement
Monitor social media channels for brand mentions, comments, & messages
Respond quickly & help increase engagements, drive love & followers, while embedding the brand in culture
Previous Sprout Social experience a bonus
Proactive Engagement
Lead proactive community management that boost engagement, humanises the brand & drives earned value
Leverage social listening tools to identify what conversations to engage with
Analytics and Reporting:
Monitor key social media metrics and provide regular reports on community engagement
Use data to identify trends, track the success of initiatives & adjust strategies accordingly
Crisis Management
Develop and implement a crisis management plan if necessary
Address & manage negative feedback or issues promptly & professionally
Business development
Support Full Fat’s owned channels and delivering marketing strategy
Support on new business pitches, owning community management activity
THE RIGHT CANDIDATE WILL
Love social
Have a passion for driving brand through industry leading community management
Have a positive, can-do mentality
Be an excellent communicator & writer
Be able to use social media listening tools effectively
Be honest, hard-working, creative, empathetic and a team player
FULL FAT+
At Full Fat, employees can enjoy a wide range of benefits, which have helped us to become certified Great Place To Work status. These include:
25 days holiday PLUS Bank holidays (8 days), 1 day for your birthday and 3/4 days off over Christmas + NYE on top of your allocation
A social and cultural programme, incorporating paid-for recurring experiences as well as well-being and health-focussed events
Private Medical Care
Annual team away days trip and Christmas party
Lieu time, for any time spent out at client launches/festivals
Flexible working with 8-10 am starts - it’s up to you
Hybrid working policy
Healthy snacks and fresh fruit are delivered to the office on a weekly basis
Monthly lunch on the house
Annual company-wide bonus scheme
Cycle Scheme
Nursery Scheme
- Department
- Social
- Role
- Community Manager
- Locations
- HQ
- Remote status
- Hybrid